Shipping policy

Shipping & Delivery Policy

At Amorena, we understand that intimate well-being demands the highest standard of discretion, care, and efficiency. We have designed our logistics to ensure that your experience, from the initial click to final delivery, is absolutely secure, elegant, and private.

1. Privacy Guarantee & Discreet Packaging

The protection of your privacy is our absolute priority. We guarantee a completely confidential delivery flow:

  • Neutral Packaging: Your products are shipped in high-quality boxes or envelopes, completely devoid of logos, illustrations, wording, or any visual indication regarding the contents or the nature of the business.

  • Discreet Sender: The shipping label uses only the name "Amorena". No mention of the product's nature is included. The sender is identified in a neutral, corporate manner, ensuring complete confidentiality upon delivery, even if received by third parties (front desk, family members, or co-workers).

  • Security Seal: All parcels are rigorously sealed at the source. You will be the very first person to come into contact with the contents.

2. Deadlines & Order Processing

We strive for maximum predictability and technical efficiency in our operations:

  • Processing Time: Orders are processed and dispatched within 24 business hours following payment confirmation.

  • Days of Operation: Shipments are made from Monday to Friday. Orders confirmed on weekends or holidays are processed on the subsequent business days.

  • Tracking: As soon as your order is dispatched, you will receive an exclusive tracking code via email (or direct customer service channel) to monitor every stage of the transit in real time.

3. Logistics & Delivery Timeframes

We work in partnership with the leading carriers in the market to ensure punctuality:

  • Delivery Windows: The estimated delivery time varies according to your location and the shipping method selected at checkout.

  • External Factors: While we operate with strict rigor to meet established deadlines, the final delivery time may experience seasonal variations or fluctuations due to the carriers' operational factors (such as weather conditions or regional logistical constraints). Should any eventuality arise, our support team will act promptly to resolve it.

Shop with absolute peace of mind. At Amorena, respect for your privacy is the guiding principle of our entire operation. Prepare to receive not just a product, but an experience of pure care.

Your well-being is our secret. Your satisfaction is our signature.